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Select a question |
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I can't find the JAD shortcut or the programmer isn't listed |
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How do I get the latest version of JAD? view answer |
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I'm having trouble downloading JAD |
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My computer seems to run slower with JAD running |
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Some of my images are blacked out |
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The prints I get back from the lab don't fit the mat layout |
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How do I know if my order has gone through for the album? |
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Once an order has been placed, can I change it? |
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My computer locks up or JAD freezes when designing an album |
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Some of the functions in JAD don't work at all or only partially |
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My Computer has locked up & the album I was working on won't open |
A: Most of the time this is due to an upgrading of JAVA. Try the following:
Depending on the operating system (MAC or Windows), you just need to re-create the shortcut. Firstly, you may need to adjust the settings in JAVA.
PC: Go to Start>Settings>Control Panel>Java and open the Java folder. Then go to the Advanced Tab>Shortcut Creation>Select Always Allow.
MAC: Adjust your JAVA settings, open the JAVA preference panel, go to APPLICATIONS - UTILITIES - JAVA - J2SE - PREFERENCES go to Advanced - Shortcut creation, change to Always allow, Save & exit.
The next step is to create the shortcut:
PC: Run this in Explorer - http://java.sun.com/products/javawebstart/apps/player.jnlp
Once it openes, select the JA symbol, right click and select "Install Shortcuts".
MAC: Run this in Safari - http://java.sun.com/products/javawebstart/apps/player.jnlp
and then select the JA symbol and go to the tool bar and select "Applications > Create Shortcut"
A: If you are running the JavaWebStart Version and are connected to the internet when you open JAD, it should automatically update. Go to Help>About. It should read:
Version 1.6.XX Webstart (PC) or (MAC)
If you have CD version, this is no longer supported and you should download the latest version from www.jadesigner.com
Next:
1. Check your internet connection, close JAD & open again & repeat if JAD does not update.
2. Go to www.jorgensenalbums.com Downloads - JA Designer Software enter your details & download
A: See Trouble Shooting. Also, JAD may not download with some browsers such as Firefox. Try switching to Internet Explorer.
A: First, check you are running enough RAM. The minimum required for JAD 1.5 is 1GB. Less than this will compromise the efficient running of JAD. If you are, try closing programmers that you are not using. If you're running Photoshop and JAD together, this alone will chew up your RAM.
Also check the Cache Management. It might be a good idea to clear old cached thumbnails.
If you still experience problems, try one of these enhanced memory versions:
A: 1. Check that the images are not TIFF in CMYK. If so, change to RGB. Also check if images have not been edited and have been saved as 16 bit. If so, change back to 8 bit.
2. Try re-saving the file/s with new names and re-importing into JAD
A: Normally this happens when the lab has not printed your images to size i.e. they have stretched them to fit a particular size paper. If you have exported the images as, for example, 11x14, then ask the lab to print them to size and not to alter them at all. Occasionally, with some labs, there is a stretching, normally in the width of a millimeter or two. This can normally be fixed by lab.
A: Once you press the "Send Order" button, JAD will reply with a confirmation number and also an email, if you have added your email address under Album Properties. If you are unsure, check the Album Properties and if there is an order number there, you know it has been sent.
A: It is possible to change an order in JAD after it has been placed.....though do this with caution. Firstly, if you change the order and try to re-send it, JAD will warn you that the order has already been placed. Secondly, unless you notify us that the order has been amended, we will make an entire new album with the changes. Do not assume that because we receive an amended order that the first album has not already been started. Please check with Jorgensen Albums before proceeding.
A: More often than not, this is a memory issue (RAM). Even if you have loads of memory try one of the links below to see if that helps:
(500Mb - 1Gb) 
PC 
Mac
> 1.5Gb PC Mac
A: This sometimes occurs after downloading an upgrade OR updating your version from the web and a file gets corrupted. The best solution is to download a fresh version of JAD from www.jadesigner.com Failing that, check that you have the latest version of Java: For PC users go to www.java.com . For MAC users go to Apple Icon and select updates.
A: Go to File>Backups and look for the album you were working on. NOTE: It will only appear if you saved it.